Terms of sale
Provisions related to the COVID-19 epidemic
For your comfort and everyone's health, here are the arrangements in place for the circulation of Santa Claus trains.
1 - Wearing a mask is compulsory on the platform, on board the train and at the station, for all older children aged 12 and over.
2 - Hydroalcoholic gel is available on board the train.
3 - The train will have been disinfected in the morning and volunteers will perform quick cleaning of certain parts of the train during the day (door handles, handrails, armrests, shelves, ...).
4 - On board the train, the seats are organized in 2 rows of 2 seats, separated by a wide central corridor and 7 “family” benches. Each passenger will therefore have an individual seat or a 3-seater family bench. So you won't be on top of each other.
5 - Seats will be allocated by family or groups (when you want to travel together, with friends or other members of your family who have booked separately, please let us know by email at firstname.lastname@example.org. You are traveling alone , a 3 or a 5. The remaining places will not be occupied.
6 - In the event that containment measures or administrative limitation of activities are put in place by the prefect or the government, you will be fully reimbursed.
7 - If a passenger is diagnosed positive for COVID 19 or placed in isolation (contact case) in the previous 8 days or on the day of operation of Santa Claus' train, the ticket will be fully refunded upon presentation of a certificate medical. The reservation must be canceled by email (to email@example.com) at the earliest and at the latest 6 hours before the departure of the train.